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Privacy Policy

Thank you for visiting our Web site.  This policy describes how Bustrails.com collect, store, use and protect any personal information you enter in our Web site.  You are deemed to accept this privacy policy when you avail of or sign up on our products and services.  We reserve the right to change our privacy policy anytime.  Any change to the privacy policy will be posted in our Web site.  If there are substantial changes in our privacy policy, you will be informed of them.  When you visit our Web site, we encourage you to check our privacy policy so you would be updated of any changes. 

 

How do we collect information from you?

When you book for any of our products or services, register to our Web site, or sign up to our newsletter, we require you to input personal information such as your name, age, address, local telephone number, and e-mail address.  The information you shared will be used to complete your request.

 

Once we received your online reservation, you will immediately receive a booking receipt from us by e-mail.  In between 72 hours of booking confirmation, you will receive our confirmation e-mail on the booking status.  An e-mail (e-ticket) will be sent to you through your e-mail once we have received your order.  Once you have received your e-ticket, you are required to print it out and bring it along with you during your trip as proof of purchase.

 

Any payment made to Bustrails.com upon booking confirmation will be using the following credit cards: MasterCard & Visa.  We do not charge any service fees for credit card processing.  However, full payment must be made by credit card when make a reservation.  The payment will be shown as Bustrails in your credit card statement.

 

Upon payment, we may request you additional personal information such as your credit card number and your credit card company.

 

No refund will be entertained once the tour or service has commenced, in respect of any package tour where accommodation, meals or other services that has been utilized.

 

Booking cancellation is subjected to cancellation condition and fees apply by Bustrails as listed below:

 

   1) Immediate Tour (Event, Attraction, Theater, Show, Coupon or Ticket)

 

         - NON-refundable in any situation above.

 

   2) Package Tour that commenced during Special Event Period

 

         - NON-refundable in any situation includes but not

           limited to Trade Fairs, Public/National Holidays,

           School Holidays, New Year, Thanksgiving, Christmas,

           Easter and Ramadan.

 

   3) Other Tour (Products & Services) – Cancellation fees

 

         - 15 days or more before departure – 10% of total purchase amount

 

         - 8 to 14 days before departure – 25% of total purchase amount

 

         - 4 to 7 days before departure – 50% of total purchase amount

 

         - 0 to 3 days before departure – 100% non-refundable

 

         - Unused features are non-refundable. No shows will

           forfeit entire amount

 

Additional fees may imposed by our supplier or operator (refer to Bustrails e-ticket for details).

 

Successful cancellation of booking will be notified via email, facsimile or telephone together with cancellation fees amount.

 

During the reservation and payment process, we may also ask you to provide additional personal information, such as your date of birth, social security number or other information, to verify your identify and to manage risks.

 

What do we do with the information we gather?

We require the above information to help us understand your needs and provide you with a better service.  Specifically, the information we asked from you will be stored in our records, to help us improve our products and services.  The e-mail address you provided for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.  If you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.  From time to time, we may also use your information to contact you for market research purposes.

 

How do we use cookies?

Bustrails.com may use cookie and tracking technology for gathering information like browser type and operating systems to track the number of visitors to our Web site, and understand how visitors peruse our site.  These cookies can also help us customize our site for visitors.  Cookies and other tracking technology cannot collect personal information but if you previously provided personally identifiable information, cookies may be tied to that information.  Aggregate cookie and tracking information may be shared with third parties.

 

How do we share your information?

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

 

We may share your personal information to third parties to assure the delivery of your reservation and booking.  We may also share your information with governmental agencies or other companies for fraud prevention or investigation.  We will only do within what is permitted and required by law and when an investigation on fraud is already ongoing.  The information we will share to third parties will not be used for marketing purposes.

 

Security

Bustrails.com is committed to ensuring that your privacy is protected.  The personal information we gathered from you is kept secure.  We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information you shared with us.  Only authorized employees, agents and contractors have access to this information.  All e-mails and newsletters from our site allow you to opt out from further mailings.

 

Terms & Conditions

Any purchase of travel services in Bustrails.com will deem to represent your acceptance on our Terms & Conditions.  Kindly read and understand our Term & Condition prior to booking with us.

 

Contact Us

If you have any questions, comments and suggestions regarding our privacy policy, you may contact us using the information below:

 

  By e-mail:  service@bustrails.com

 

  By phone: +1 (732) 333-8884 (US & Canada)

                     +1 (917) 578-2868 (International)

 

  By fax:       +1 (888) 505-9906 (by fax)