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FAQ

Q: For Niagara Falls Tour, do we need a Canadian Visa?

A: No. As Niagara Falls is located from US side, no Canadian Visa is required.

Q: I don’t have Credit Card. Is there an option to pay through Debit Card or Cash? Any other alternative payment available?

A: Yes. Debit card is available for payment. In our payment page, you can select payment type “credit card” and the booking will be done.

Q: Do you accept cash during the boarding of the tour?

A: No.Bustrails.com is an online travel company which utilizing electronic way to conduct secure and automated booking system. We only accept booking and payment made online, using our authorized credit card, check and money order (by mail).

Q: Do you have optional tours and how is the fee?

A: Our tour price does not include optional tour. You may require to pay admission fees, meals and tips to our guide upon arrival by cash. (Suggest $6 tips per pax/per day)

Q: What is “Buy 2 Get 2 Free” promotion and is it 50% discount for minimum 2 pax?

A: Yes. We offered Buy 2 Free 2 promotion because of Quad Occupancy rate is same with Double Occupancy rate which has adjusted recently.

Q: What is the accommodation (hotel) for this tour?

A: Hotel information is included in the itinerary/details page. Local tours are normally on 2-stars hotels while 3-4 stars are usually for 5 days vacation packages or more. Don’t worry. Exact hotel details will be included on the tour itinerary that you booked with us.

Q: Do you provide us any meal during the tour?

A: Meals is NOT included in this tour. However, we will arrange with tour guide to stop at eatery place. It’s as per customer request for food choices (eg. Fast foods, restaurants or take away order)

Q: Do you have pick-up locations for tours?

A: Yes. Departure location and time is included in “Departure & Return Details” of the itinerary. Map of the location is included as well. Each of the e-ticket contains complete information required for pick-up and drop location. Therefore, please print out e-ticket and bring it to board our tour.

Q: What does the Lodging pull-down menu mean?

A: To select how many people in your room, choose Double Occupancy for hotel room is guaranteed with a tour purchase by two persons. Single room is only for one person and normally price is higher. Triple & Quad Occupancy (family group) can be purchased with 3 or 4 tickets.

Q: Do I need to pick up physical ticket upon purchase from Bustrails.com?

A: No. The ticket purchased will be automatically emailed to you after booking online completed. This e-ticket need to bring along with valid picture ID when you board our scheduled bus.

Q: There is no date available from my choice. Why?

A: Dates posted in website is based on availability. If the date is available, it will appear along the tour, else it’s not available. Our booking date currently is around 60-90 days before the tour day. For date outside the range, please bookmark it and our date shall updates daily.

Q: Can I change my seat in the bus?

A: Seats are allotted on first-book-first-serve basis. We try to accommodate your request if you’ve a medical reason for doing so.

Q: Can I get the brochure for the tour?

A: You can get the e-brochure through our website directly and printed out at your printer. Our e-brochure is contains all activities and itineraries of the tour. Hardcopy of our brochure is not available at our centre. For inquiries of this tour, please contact customer care online.

Q: How can I cancel this tour?

A: For tour cancellation, please read the cancellation policy and email us the details to our service@bustrails.com. Your request will be processed and feedback to you in 24 hours. If you do not receive any reply from us, please call us directly immediately.

Q: Can I pay deposit or partial payment for reservation?

A: Reservation is available for a partial payment or deposit, however full confirmation on booking is only applies after full payment made. Your seat will be secured with full payment.

Q: Is the credit card payment secure? How secure it is? I’m worry.

A: Bustrails.com implemented a 128-bit of encryption over the network. The information provided will be sending and received in a secure channel. Your payment details will be protected in our website/email system. Our payment system is authorized by Authorized.NET and all sensitive data such as credit card number is encrypted when submitted to our payment gateway. Our payment processing gateway is one of the top leading service provider and they do not stored or shared any information for any purpose. Bustrails.com is an American-based company and shall abide by all federal and state laws. Bustrails.com will fully co-operate to assist as required by laws. We take every pre-caution to protect our customer’s information whether it’s online or offline.

Alternatively, you may fax to us your information to 1-888- 505-9906. Our fax machine is located securely and only authorized personnel can only access to the machine.

Q: I’ve a credit card being declined and why?

A: It may caused by invalid credit card number, expired date, daily limit, insufficient credit and any other reasons that applicable. On the limit on credit card charge, customer needs to contact bank for more information. Customer need to verify the number is entered correctly. Alternatively on the above situation, you may call us to provide us the credit card number for payment directly.

Q: How long can we book in advanced and do we need to fully pay for booking confirmation?

A: We strongly recommend our customer to book the tour with once the travel date is confirmed. In this way, we can secure your seats as soon as possible. This can prevent our tours for fully sold under any situation. Tours availability online can be fully book when full payment made to us immediately.